"...That's why we thought it would be helpful to come out with a guide (written just for marketers) to one of the most popular CRM systems around -- Salesforce. The Marketer's Field Guide to Salesforce, which you can download for free here, will teach you everything you need to know about using Salesforce as a marketer.
While different CRM systems use slightly different terminology, to ease you into a better understanding of CRMs, let's take a look at some common CRM, and specifically, Salesforce terminology that marketers should know."
Read guide here (Very informative)
http://blog.hubspot.com/blog/tabid/6307/bid/34060/the-marketers-ultimate-glossary-of-salesforce-terms?utm_source=twitter&utm_medium=social&utm_content=9fce5c85-5a0e-4d91-91af-3031a664f1ce
