"No matter how complex, no matter how unique, your passwords can no longer protect you...Thanks to an explosion of personal information being stored in the cloud, tricking customer service agents into resetting passwords has never been easier. All a hacker has to do is use personal information that’s publicly available on one service to gain entry into another."
Read article here
http://www.wired.com/gadgetlab/2012/11/ff-mat-honan-password-hacker/all
