Part 1
http://www.marketingprofs.com/video/2011/5597/why-digital-loyalty-matters-part-1-video
Part 2
http://www.marketingprofs.com/video/2011/5655/digital-loyalty-strategy-in-a-new-landscape-part-2-video
Part 3
http://www.marketingprofs.com/video/2011/5714/common-pitfalls-and-challenges-of-modern-customer-loyalty-part-3-video
Part 4
http://www.marketingprofs.com/video/2011/5771/loyalty-getting-internal-buy-in-and-gauging-external-success-part-4-video
Part 5
http://www.marketingprofs.com/video/2011/5813/digital-loyalty-you-built-it-whats-next-part-5-video?adref=nlt083011